Privacy Policy
1. Important notice
1. Important notice
This Privacy Policy describes how we obtain and use your personal data, why we are
allowed to do so by the law, who has access to your personal data and what your rights
are. Please review it carefully.
In the event that the Site contains a separate Privacy Statement linked to via the Site
homepage, in the case of conflict between that Privacy Statement and this Privacy
Policy, the Privacy Statement shall prevail over this Privacy Policy
We take your privacy seriously and use your personal data as further explained in this
Privacy Policy. We are the “controller” of the personal data you provide to us.
You have the right to object to us processing your personal data for our legitimate
business interests or for direct marketing purposes (including any related
profiling). For more information about your rights and how you can exercise
them, please see the section Your rights.
2. Personal Data we may collect and why
Personal data is any information which identifies you personally whether directly (for
example, your name) or indirectly (for example, information about your use of our
products and services).
We may collect the following data about you:
• Contact details: your name, email address, and telephone number so that we
can contact you in response to an enquiry you make via our Site or in relation to
you;
• Correspondence: we collect any additional personal data you may provide to us
from time to time if you contact us by email, letter or telephone, through our Site,
by submitting a comment on our Site, or by any other means;
• Survey responses: information from surveys that we use for research purposes,
if you choose to respond to them;
• Transaction details: we or our third party providers will collect information
relating to transactions you carry out through our Site and for the purposes of
fulfilling your orders;
• Details of visits to the Sites: details of your visits to our Site, including, but not
limited to, traffic data, location data, weblogs and other communication data,
whether this is required for our own billing purposes or otherwise and the
resources that you access.
3. Cookies
What are Cookies?
We collect information about your use of our Site through cookies. Cookies are
information that files stored on your computer, tablet or smartphone that help websites
remember who you are and information about your visit. Cookies can help to display
the information on our Site in a way that matches your interests. Most major websites
use cookies.
4. How we use your personal data
We use your personal data for the following purposes:
To provide you with the products and services you have requested
We use your personal data to accept you as a new or returning customer to provide you
with the products and services you have requested in accordance with the Trading
Terms or Terms of Trading.
To send you service communications, including in relation to changes to our Trading Terms or Terms of Trading
We use the contact details you have provided to us so that we can communicate with
you about the products and services that we provide, including to let you know about
major changes to those products and services or to the Trading Terms or Terms of
Trading between us or to any related information.
Direct marketing (including by third parties)
If you have provided your consent or we otherwise have the right to do so, we may use
your contact details to send you direct marketing and keep you informed of
promotional offers by email, SMS, post or telephone relating to our products and
services.
You can unsubscribe from our direct marketing at any time by clicking the
“Unsubscribe” link in any of our emails or by contacting us.
Our trusted business partners would also like to use your name, email address, postal
address and telephone number to inform you of similar products, services and
promotional offers. We will only share your personal data with our partners where you
have provided us with your consent to do so. You can unsubscribe at any time by
clicking the “Unsubscribe” link in any of their emails or by contacting us.
To track your usage of our website, communications, products and services
We use cookies and similar technologies to track your activity on our Site so that we can
provide important features and functionality on our Site, monitor its usage, and provide
you with a more personalised experienced.
To provide and improve customer support
We use your personal data to be able to provide and improve the customer support we
provide to you (for example, where you have questions about our products and
services).
To maintain our records and improve data accuracy
Like any business, we process personal data in the course of maintaining and
administering our internal records. This includes processing your personal data to
ensure that the information we hold about you is kept up to date and accurate.
We use the personal data we hold about you to help us respond to any enquiries or
complaints you have made, or deal with any dispute which may arise in the course of us
providing our products and services to you, in the most effective manner.
To investigate, detect and prevent fraud and comply with our legal obligations
In certain circumstances, we use your personal data only to the extent required in order
to enable us to comply with our legal obligations, including for fraud detection,
investigation and prevention purposes. This may require us to provide your personal
data to law enforcement agencies if they request it.
5. Legal grounds for processing
5. Legal grounds for processing
Data protection law requires us to only process your personal data if we satisfy one or
more legal grounds. These are set out in data protection law and we rely on a number of
different grounds for the processing we carry out. These are as follows:
In certain circumstances, we process your personal data after obtaining your consent to
do so for the purposes of:
• sending you marketing communications about our products and services;
• sharing your name, email address, postal address and telephone number with
our trusted business partners so that they may market to you about their own
similar products and services;
• conducting marketing research;
• obtaining your credit score so that we can establish the best possible payment
terms we are able to offer to you.
Necessary for the performance of a contract and to comply with our legal
obligations
It is necessary for us to process your basic contact details, payment details and
information about the business you represent for the performance of the Trading Terms
or Terms of Trading between us. In particular, we rely on this legal ground to:
• provide you with the products and services;
• communicate with you about the products and services that we provide to you,
including to let you know about major changes to those products and services or
to the Trading Terms or Terms of Trading between us or to any related
information;
• provide and improve customer support; and
• notify you about changes to our service
If you choose not to give some or all of the aforementioned information to us, this may
affect our ability to provide our products and services to you.
order to enable us to comply with our legal obligations, including to detect, investigate
and prevent fraud.
Necessary for the purposes of our legitimate business interests or those of a third party
It is sometimes necessary to collect and use your personal data for the purposes of our
legitimate interests as a business, which are to:
• provide you with products and services that are as useful and beneficial as
possible, including by personalising our contact with you and making sure we
tell you about all the offers that are relevant to you;
• better understand our customer base so that we can improve our products and
services and marketing activities (which could also benefit you);
• comply with our contractual obligations to third parties;
• develop and improve our Site to enhance the customer experience;
• train our staff so that we can provide you with a better customer service;
• respond to any enquiries or complaints you have made, or deal with any dispute
which may arise in the course of us providing our products and services to you;
and
• to ensure that content from our Site is presented in the most effective manner for
you and for your computer;
• ensure effective operational management and internal administration of our
business, document retention, compliance with regulatory guidance and exercise
or defence of legal claims.
Where we think there is a risk that one of your interests or fundamental rights and
freedoms may be affected we will not process your personal data unless there is
another legal ground for us to do so (either that we have obtained your consent to the
processing or it is necessary for us to perform our contract with you or to comply with
our legal obligations).
6. Who we share your personal data with
6. Who we share your personal data with
We may provide your personal data to our suppliers and service providers, including
other companies in our group, who provide certain business services for us and act as
“processors” of your personal data on our behalf. In addition, we may disclose your
personal data if we are under a duty to disclose or share your personal data in order to
comply with any legal obligation, or in order to protect the rights, property, or safety, of
our business, our customers or others. This includes, in specific cases, exchanging
information with other organisations for the purposes of fraud protection.
In some cases, the personal data we collect from you may, for the purposes set out
above, be transferred outside the European Economic Area (EEA) and such destinations
may not have laws which protect your personal data to the same extent as in the EEA.
We are required by data protection law to ensure that where we or our “processors”
transfer your personal data outside of the EEA, it is treated securely and is protected
against unauthorised access, loss or destruction, unlawful processing and any
processing which is inconsistent with the purposes set out in this Privacy Policy.
7. How long we keep your personal data for
7. How long we keep your personal data for
We retain your personal data for no longer than is necessary for the purposes(s) for
which it was provided. What this means in practice will vary between different types of
data. When determining the relevant retention periods, we take into account factors
including:
• legal obligation(s) under applicable law to retain data for a certain period of
time;
• statute of limitations under applicable law;
• potential or actual disputes; and
• guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your personal data from our systems when it is no longer
needed.
8. Your rights
You have the following rights regarding your personal data:
1. Rights to be informed
easily understandable information about how we use your
personal data and your rights. This is why we are providing you
with the information in this Privacy Policy.
are processing it) and certain other information (similar to that
provided in this Privacy Policy). This is so you are aware and
can check that we are using your personal data in accordance
with data protection law.
terms, enable you to request the deletion or removal of your
personal data where there is no compelling reason for us to keep
using it. This is not a general right to erasure; there are
exceptions.
personal data in certain circumstances. When processing is
restricted, we can still store your personal data, but may not use
it further.
structured, commonly used and machine-readable format in
certain circumstances. In addition, where certain conditions
apply, you have the right to have such information transferred
directly to a third party.
for our legitimate business interests or for direct marketing
purposes (including in each case any related profiling).
data for a particular purpose (for example, direct marketing),
you have the right to withdraw your consent at any time
(although if you do so, it does not mean that any processing of
your personal data up to that point is unlawful).
Commissioner’s Office (ICO) if you are unhappy with how we
have handled your personal data or believe our processing of
your personal data does not comply with data protection law.
9. How to contact us
9. How to contact us
If you would like to exercise your data protection rights or if you are unhappy with how
we have handled your personal data, please feel free to contact us by using the details
set out on our Site.
If you’re not satisfied with our response to any enquiries or complaint or believe our
processing of your personal data does not comply with data protection law, you can
make a complaint to the Information Commissioner’s Office (ICO) by:
• writing to: Information Commissioner’s Officer, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF;
• calling: 0303 123 1113; or
• submitting a message through the ICO’s website at: ico.org.uk
10. Links to other websites
10. Links to other websites
Our website may contain hyperlinks to websites owned and operated by third parties.
This Privacy Policy does not apply to those other websites. We encourage you to read
the privacy statements on the other websites you visit, as they will govern the use of
any personal data you provide when visiting those websites. We do not accept any
responsibility or liability for the privacy practices of such third party websites and your
use of such websites is at your own risk.
11. Changes to this Privacy Policy
11. Changes to this Privacy Policy
This Privacy Policy was last updated on 1 May 2018.
This Privacy Policy may be updated from time to time, so you may want to check it each
time you provide personal data to us.
b. How can I reject or opt out of receiving cookies?
b. How can I reject or opt out of receiving cookies?
You may refuse to accept cookies by activating the setting on your browser which
allows you to refuse the setting of cookies. However, if you select this setting, you may
be unable to access certain parts of our Site. Unless you have adjusted your browser
setting so that it will refuse cookies, our system will issue cookies when you use our
Site. The “Help” menu of the toolbar on most browsers will tell you how to prevent your
browser from accepting new cookies, how to have the browser notify you when you
receive a new cookie, or how to disable cookies altogether. For more information about
cookies and how to stop cookies being installed or how to delete existing cookies from
your hard drive visit the following website: http://www.allaboutcookies.org.
a. What cookies are used on this Site?
following categories:
• Essential – Some of the cookies on our Site are essential for us to be able to
provide you with a service you have requested. An example of this could be a
cookie used to enable you to log into your account on our Site or which allows
communication between your browser and our Site. Our cookie preference
cookie described in the section “How can I reject or opt out of receiving cookies?”
is also an essential cookie. You may not be able to use our Site without these
cookies.
• Analytics – We use analytics cookies to helps us understand how users engage
with our Site. An example is counting the number of different people coming to
our Site or using a particular feature, rather than the total number of times the
site or feature is used. Without this cookie, if you visited our Site once each week
for three weeks we would count you as three separate users. We would find it
difficult to analyse how well our Site was performing and improve it without
these cookies.
your preferences so we know how you like to use our Site. Examples of this
would be remembering you so that you are served with the same content or to
remember you when you come back to our Site.
• Social Sharing – We use third party cookies to allow you to share content
directly on the social networking/sharing sites like Facebook, Twitter or
Google+. Examples would be if you wanted to “like” or “tweet” about us or our
products or services. Please see our “Third Party Cookies” section below for
more details.
• Interest-Based Advertising – You will have noticed that when you visit
websites you will be shown adverts for products and services you may wish to
buy. The money made by website owners for showing third party adverts on
their websites often pays for the cost of running the website and therefore
usually allows you to use the website without having to pay a registration or
usage fee. To try and ensure that the adverts you see are relevant to you third
party cookies may be used to collect information about the types of things that
interest you, for example websites you visit and the geography that you are
based in. Having these cookies does not increase the number of adverts you will
be shown, but simply makes the adverts you see more relevant. Please see our
“Third Party Cookies” section below for more details.
c. Third party cookies
c. Third party cookies
Some of the cookies described in the "What Cookies are used on our Site" section above
are stored on your machine by third parties when you use our Site. Third parties may
also read cookies on your browser to collect information or to serve content or
advertisements to you. We have no control over these cookies or how the third parties
use them. They are used to allow that third party to provide a service to us, for example
analytics. For more information on these cookies and how to disable them, please see:
• Internet Advertising Bureau website
at http://www.youronlinechoices.com/ where you will be able to opt-out of
receiving Interest-Based Advertising cookies from some of the third parties
listed below; and/or If you want to know more about how cookies work and how to manage or deletethem, visit the World Wide Web Consortium's website.